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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Manage one's own learning
  2. Adapt to and demonstrate appropriate work practice
  3. Work within organisational requirements
  4. Identify industry products and services
  5. Identify the sectors in the industry

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Current events activities and products and services of the transport and logistics industry

Workplace policies procedures and guidelines including environmental sustainability aspects

Time management strategies and appropriate workplace etiquette

Workplace equipment tools and other technologies used in the transport and logistics industry and where and how to obtain information and instructions on their safe use and basic care and servicing

Learning opportunities in the workplace

Required skills

Use basic interpersonal and communication skills including listening and questioning receiving feedback

Use workplace technology skills where appropriate or required

Follow relevant OHampS and environmental protection procedures and responsibilities

Use time management strategies

Adapt and modify activities depending on differing workplace contexts and environment

Apply relevant industrial or other legislative requirements

Recognise and adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions among staff and others

Recognise limitations ask for help and seek clarification or information about work requirements and procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Skill gaps are:

a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job

Skill gaps may include:

physical capacity skills

workplace technology skills such as business equipment, computer technology, machinery, hand tools, knives, lifts, security systems

numeracy skills

customer service skills

communication skills such as listening and understanding, speaking clearly/directly, reading, writing

technical skills

Skill development activities may include:

training courses

IT courses

human resources programs

coaching and mentoring programs

having access to a mentor for questions and advice

having the chance to learn a new task or to operate a new piece of equipment or workplace technology

participating in an external or internal training program

Learning tools and practices may include:

learning through note taking

reviewing manuals and training guides

discussion

practice

observation

trial and error

or a combination of any of these

On-the-job opportunities may include:

filling in for a co-worker in a new area

going to talks or seminars arranged by the workplace

shadowing another co-worker in a different area

receiving on-the-job training and supervised practice

Off-the-job opportunities may include:

taking a course with a training provider

going to conferences or seminars

going on site visits with supervisor

participating in workplace social events

participating in community events

Appropriate dress and behaviour may include:

personal dress, presentation and hygiene

demeanour and attitude displayed to customers and fellow employees

Time management strategies may include:

goal setting

prioritisation

planning

overcoming procrastination

dealing with interruptions

organising your work environment

Organisational requirements may include:

organisational policies and guidelines

common organisational practice

performance plans

environmental sustainability policies, procedures and guidelines

OH&S policies, procedures and programs

Information and documents may include:

applicable national, state and territory regulations

standard operating procedures applicable to work role

quality standards applicable to work role

Applicable legislation, regulations and codes may include:

applicable national, state and territory regulations

relevant Australian Standards and related requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation